Complete Control Over Your Creative Assets
At Smart Flex, you own your creative assets. You have the right to request the permanent deletion of your account, personal details, uploaded reference photos, and generated event posters at any time. We fulfill all valid deletion requests in accordance with global data protection laws.
1. What Data is Deleted Upon Request
When your deletion request is processed, the following items are permanently erased from our production servers and cloud storage:
- Account Credentials: Mobile phone number, full name, email address, password hashes, and user identifiers.
- Business & Profile Metadata: Business name, industry category selections, and personal profile information.
- User-Uploaded Photos: All portrait photographs, family snapshots, and reference images uploaded for event likeness.
- Generated Posters: All high-resolution AI-generated posters and temporary rendering drafts stored in your "My Designs" library.
- Active Sessions & Tokens: All live web sessions, JWT refresh tokens, and authentication cookies are immediately invalidated.
Data Retained for Statutory Accounting
In accordance with applicable taxation and commercial accounting regulations, anonymized records of completed financial transactions (such as plan purchase transaction IDs, invoice amounts, and payment timestamps) are retained in an immutable ledger for audit purposes. These logs cannot be used to regenerate posters or identify active users.
2. Submit an Account & Data Deletion Request
If you wish to delete your account, please submit your registered mobile number using the form below. Once received, our automated system will revoke access and schedule your data for permanent purge.
3. Alternative Deletion Methods
In addition to the online form above, you can delete your data through any of the following sanctioned channels:
- Self-Service via Dashboard: Log into your account → go to Profile Settings → scroll to "Account Controls" and select "Delete Account".
- Individual Design Erasure: To delete specific event posters without deleting your full account, navigate to My Designs and click the "Delete" icon on any card. The image will be removed immediately from media storage.
- Direct Email Request: Send an email from your registered email address to privacy@smartflex.io with the subject line "Account Deletion Request - [Your Mobile Number]". Our privacy team will process your request within 48 business hours.
4. Deletion Timeline and Purge Process
30-Day Complete Purge Cycle
- Immediate Revocation (Minute 0): The account is immediately deactivated and active user sessions are terminated. No further access or poster downloads are permitted.
- Staging & Verification (Days 1–7): Automated queues mark all user-uploaded reference images for cloud storage deletion.
- Permanent Purge (By Day 30): All database records and encrypted server backups undergo final irreversible purge.
5. Need Assistance?
If you have any questions regarding our data retention practices or need to check the status of an existing deletion ticket, please email our support team at support@smartflex.io.